Cancellation Policies

We very much hope you don’t cancel – but hey, life gets complicated and sometimes your plans may change.

With that in mind, we have put in place cancellation policies to protect both our guests and hosts in the event of a booking cancellation.

We have a set of standardised cancellation policies, detailed below. Each listing will clearly state which one of the policies are in place. If you have to cancel your booking, the terms of the cancellation policy that apply will be shown on your booking confirmation email.

Relaxed: Full refund up until 1 day prior to arrival, except fees.

Reasonable: Full refund up until 5 days prior to arrival, except fees.

Firm: 50% refund up until 7 days prior to arrival, except fees

Super Firm: 50% refund up until 14 days prior to arrival, except fees

Custom: 50% refund up to 5 weeks before arrival, 35% refund up to 14 days before arrival

Long Term

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