A message from Plum Guide about coronavirus and travel

The wellbeing of our guests and our hosts is of paramount importance to us

Updated on 30th March 2020.


In these uncertain times, we wanted to share an update about what we are doing here at Plum Guide in response to the current situation.


Right now, the health and wellbeing of our guests, our hosts and the Plum Guide team is our number one priority. We know that many of you have already been directly or indirectly impacted by the coronavirus outbreak. We have been doing what we can at our end to try to at least make your future travel plans that bit easier.


If you are planning to travel


We are continuing to take bookings from guests around the world. We understand that you might want to take extra precautions when booking a trip right now. To help, we have moved half of all homes on Plum Guide to flexible cancellation policies, which means a full refund if you book this month and wish to cancel up to 5 days before your stay. Our Plum Experts are on hand to help you find a home with the right cancellation policy for you. Just drop us a note to find out more.


If you have an existing booking with us


Whilst many guests are still travelling, we advise everyone to stay up to date and follow the guidance from the World Health Organisation and local authorities on current travel restrictions. Should you already have a vacation booked through Plum Guide, please don’t hesitate to get in touch if you have any questions. As a business, we are trying to do the best for our Guests and Hosts while monitoring the global changes in government policy and health advice. As we are all very aware, the global situation is changing extremely quickly. Please contact us for further information if you wish to discuss your booking.


Cancellation policy


Due to the COVID-19 pandemic and the high level of global travel uncertainty and social-distancing restrictions, we are providing guests, who are required to cancel with a check in on or before 30th April, with a full refund. If a reservation has already begun (the check-in has passed), this policy does not apply but the Plum Guide Team will speak with hosts on behalf of the guest as required. 


Extra reassurance


You can book bespoke services, including professional daily cleaning, when staying in Plum Guide homes. Let us know and we can discuss your requirements with your host.


Want to travel closer to home?


Lots of our guests can’t travel overseas at this time, so it’s likely we’ll have more homes available than usual for this time of year. Lots of our hosts are offering discounts, so if you’re looking for an alternative break, now could be a good time to enjoy a staycation.



As a booking platform connecting wonderful guests to wonderful hosts, these are extremely difficult and stressful times for everyone. We are mindful of both the concerns of our guests and the livelihood of our hosts. If you have been in contact with us, we are working around the clock to respond to each of you as quickly as possible. Thank you in advance for your patience and understanding.


Wishing you all health, happiness and safe travels, wherever you may be in the world right now. 



Team Plum Guide


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