Inbound Sales Matchmaker
Full-time, Permanent in London.
The Role
There are 3 core principles at the heart of everything we do: speed, service, and solutions.
Our guests and partners (predominantly luxury travel agents, concierge companies, and Film and TV studios & production companies) often require assistance in finding the perfect home(s) for themselves of their clients without needing to sift through hundreds of homes on the website. You will assist them via LiveChat, email, and on the phone, with the aim of generating sales for the business and building long-lasting relationships to encourage future sales. It is essential to the business and brand that the team are helpful, friendly, and knowledgeable.
The role will include:
Responding to high volumes of inbound leads with the aim of moving the guests and partners closer to booking with each interaction
‘Getting the sale’ by managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling, negotiating, and closing
Answering questions about different homes, amenities, locations, travel distances etc
Providing quotes
Working as part of a fast paced, agile team, offering our Partners a world class customer service experience
Some weekend shifts
The role won’t include:
Dealing with any in-stay or post-booking customer service issues
Drawing up itineraries or contracts
The Right Person
You will excel in this role if you:
Are motivated by being in a target driven-environment with all teams and team members contributing their bit to one common goal
Has experience working well under pressure and are exceptional at multitasking
Are motivated by customer satisfaction & working with targets
Ambitious & want to make an impact in the business
Have a huge passion for travel
Have outstanding interpersonal skills (both written and verbal)
Have exceptionally high standards and are permanently dissatisfied with ‘just OK’
Have a positive can-do attitude with a solutions-driven approach
Requirements
A proven track record in a target driven environment
1-2 years in a customer-facing role
Flexible with shift patterns (including some weekends)
Excellent written and spoken English
Experience with Salesforce or other CRM beneficial
Additional languages an added bonus
Knowledge of London, Paris, Italy strongly preferred
Key Benefits
Competitive salary and (EMI) stock options
Onboarding & Sales training within your first month
Pension scheme
25 days paid holiday + bank holidays
Birthday off (because who wants to work their birthdays!?)
Ability to buy and sell up to 5 days holiday
Hybrid remote working (Work from home 3 days a week)
Provided with the latest Tech (Macbook Pro)
Dog friendly offices
Work from anywhere in the world for 4 weeks of the year
Discount on Plum stays for Family and Friends
Medicash Health plan
Breakfast & snacks provided + drinks on a Friday!
To apply: please email a copy of your CV, cover letter and salary expectations to graham@plumguide.com
Plum Guide is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
